Legal & Customer Policies

Pending Review status

When an online order is submitted, payment may be collected before production begins. The order remains in Pending Review until Buxton Blinds reviews measurements, product selections, compatibility, installation details, pricing, and order information.

Review before production

Buxton Blinds may contact you if measurements appear unusual, product options may be incompatible, information is missing, or pricing needs review. This helps reduce mistakes before a custom product is released to production.

Release to production

Once reviewed and accepted, the order may be released to production. After release, custom orders usually cannot be changed, cancelled, returned, or refunded unless Buxton Blinds made a confirmed error.

Customer responsibility

The customer is responsible for providing accurate measurements, correct product selections, correct contact information, and safe access for measuring or installation appointments when applicable.

No general returns on custom orders

Buxton Blinds does not accept general returns, refunds, or cancellations after an order has been released to production. This includes customer measurement errors, color preference changes, room design changes, change of mind, and incorrect customer-selected options.

When Buxton Blinds made an error

If Buxton Blinds made a confirmed error, we will review the issue and determine a reasonable correction. This may include a repair, remake, replacement part, reorder, or another appropriate remedy.

Issue reporting

Issues should be reported as soon as possible after delivery or installation. Photos, measurements, product labels, order details, and a written explanation may be required to review the claim.

Color and texture variation

Fabric colors and textures may vary due to lighting, screen settings, dye lots, material construction, and room conditions. Minor variation is not automatically considered a defect.

Estimated timing

Any production, shipping, delivery, or installation date is an estimate unless Buxton Blinds clearly states otherwise in writing. Delays can happen because of product availability, manufacturer timelines, shipping carriers, weather, or other issues outside our control.

Shipping and delivery

Customers are responsible for providing accurate shipping information. If a package arrives damaged, keep packaging materials and contact Buxton Blinds as soon as possible with photos and order details.

Professional installation

If professional installation is selected, installation will be scheduled after product readiness and order review. Additional fees may apply for unusual site conditions, difficult access, missed appointments, removal of existing products, or work not included in the original order.

Site access

The installation area should be accessible, safe, and reasonably clear of furniture, fragile items, pets, and obstacles before the installer arrives.

Manufacturer warranty

Many products are covered by manufacturer warranty terms. Coverage, exclusions, replacement parts, labor, claim requirements, and time periods are determined by the manufacturer.

Installation workmanship

If Buxton Blinds performs the installation, we may review installation-related concerns connected to our workmanship. This does not cover misuse, customer damage, improper operation, water damage, pet damage, child damage, or changes made by others.

Warranty review

Buxton Blinds may request photos, videos, product labels, order information, or access to inspect the product before determining whether warranty support applies.

Order changes and cancellations

Changes may be possible only before release to production. Once released, changes and cancellations may not be possible because the product is custom-made or configured for your order.

Samples and color disclaimer

Digital colors and product photos are for general reference. Actual colors may vary by screen, lighting, dye lot, and fabric texture. Customers who are unsure about color should request or review samples before ordering.

Product availability

Fabrics, colors, controls, motorization parts, lift systems, valances, and accessories may change or become unavailable. If an item is unavailable, Buxton Blinds may contact you with options before production.

Measurement review

Buxton Blinds may review measurements before production, but customers remain responsible for customer-provided measurements unless Buxton Blinds performed the measuring service.

Pricing review

Buxton Blinds tries to keep pricing accurate, but errors may occur. If a pricing, measurement, product, tax, installation, shipping, or compatibility error is found, Buxton Blinds may contact you before production to correct the issue, request approval, adjust the order, cancel the order, or issue a refund.

Sales and promotions

Promotions may be limited by date, product type, order size, availability, location, or other conditions. Promotions may not apply to past orders unless clearly stated.

Payments

Payment may be collected when an order is submitted. Payment collection does not mean the order has been released to production. Orders remain subject to review and acceptance by Buxton Blinds.

Tax, shipping, and installation

Taxes, shipping, installation, handling, or other charges may be calculated separately and may vary based on order details and service area.

Buxton Blinds customer-service text messages

By opting in, you agree to receive text messages from Buxton Blinds about your project, including customer support, appointment coordination, installation and repair scheduling, and order updates. Consent to texts is optional and is not a condition of purchase or service.

Message frequency varies based on your project and conversation. If you choose order updates, we plan to send one update per week while your order awaits delivery. Message and data rates may apply.

Reply STOP to cancel text messages. Reply HELP for help, or contact sales@buxtonblinds.com or (844) 925-4637. Opting out of texts does not cancel your order or service request; contact our office to arrange another way to communicate.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information. SMS terms updated October 18, 2026.

Website information

Buxton Blinds attempts to keep information accurate, but product descriptions, photos, pricing, promotions, and availability may change or contain errors.

Limitation of liability

To the fullest extent allowed by law, Buxton Blinds is not responsible for indirect, incidental, special, consequential, or punitive damages related to website use, delays, product selection, order review, or custom product orders.

Policy updates

Buxton Blinds may update these policies from time to time. The updated version will be posted on this page with the current effective date.

Information we may collect

We may collect your name, email, phone number, address, order details, window measurements, product selections, messages, appointment information, photos you choose to provide, and payment-related information handled through payment providers.

How we use information

We use information to respond to inquiries, prepare quotes, review orders, process payments, coordinate measuring or installation, provide customer support, communicate order updates, and operate the business.

Sharing information

We may share information with service providers such as payment processors, website platforms, manufacturers, shipping providers, installers, scheduling tools, and communication services. We do not sell customer information as a normal part of our business.

Mobile numbers and SMS consent

We use your mobile number, messages and SMS preferences to communicate about your project and manage the texts you request. We retain a record of your consent and opt-out preferences so we can respect your choices.

Mobile numbers, text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. The sharing described above excludes SMS opt-in data and consent, except for service providers needed to deliver and manage our text messaging service.

For questions about your information or texting preferences, contact sales@buxtonblinds.com or (844) 925-4637.

Security and retention

We use reasonable measures to help protect customer information, but no website or online system is guaranteed to be completely secure. We keep information as reasonably needed for orders, warranty support, business records, and legal obligations.

Accessibility support

If you have trouble using the website, reading content, selecting products, submitting a form, or placing an order, contact us and we will try to provide the information or service through an accessible alternative method.

Ongoing improvements

We may update design, code, content, navigation, forms, contrast, labels, and structure over time to improve accessibility and usability.